Privacy Policy

Last Updated: December 23, 2025

1. Introduction

FacilityComplianceUS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Public Data Disclosure

Important Notice Regarding Public Records

Basic facility information displayed in our registry is sourced from public federal records. We do not require consent to display data already made available via the Freedom of Information Act (FOIA) or public government portals, including EPA RCRAInfo, DOT FMCSA, and PHMSA databases.

Public data displayed on our platform includes: business names, EPA Handler IDs, DOT numbers, business addresses, and publicly registered compliance status.

3. Information We Collect

3.1 Information You Provide

  • Account Information: Name, email address, phone number, and business information when you register
  • Profile Claim Data: Documentation provided to verify business ownership
  • Payment Information: Billing address and payment details (processed securely through Stripe)
  • Communication Data: Messages you send to us or other users through our platform

3.2 Information Collected Automatically

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, search queries, click patterns
  • Location Data: General geographic location based on IP address
  • Cookies: Session cookies and analytics cookies

4. Lead Generation Transparency

How We Use Your Search Data

When you use the "Reveal Number" or "Contact Vendor" features, your search intent data may be used to:

  • Improve registry accuracy and relevance
  • Facilitate professional connections within the compliance industry
  • Provide aggregated market insights to verified providers

We do not sell your personal contact information to third parties. Leads generated through our platform are shared only with the specific provider you choose to contact.

5. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send promotional communications (with your consent)
  • Respond to your comments, questions, and support requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions
  • Comply with legal obligations

6. Data Correction Rights

Your Right to Request Corrections

In accordance with our Data Integrity policy, business owners have the right to request corrections to their profile data through our dedicated data discrepancy portal.

Contact: data@facilitycomplianceus.net

We investigate all data discrepancy reports within 72 hours and make corrections to verified inaccuracies within 7 business days.

7. Data Removal and Professional Opt-Out

Right to Request Removal (CCPA/GDPR Compliance)

FacilityComplianceUS aggregates professional data from public federal registries, including the EPA RCRAInfo and DOT/PHMSA databases. While this data is publicly available, we respect your privacy rights under CCPA and GDPR.

7.1 Right to Request Removal

If you are a business owner or authorized representative and wish to have your professional email or specific contact details removed from our public-facing registry, you may submit a removal request.

7.2 What Can Be Removed

  • Email addresses - Can be removed or obfuscated upon request
  • Phone numbers - Can be removed or obfuscated upon request
  • Contact names - Can be removed upon request

Note: Basic business information derived from federal registries (company name, EPA Handler ID, DOT number, business address, compliance status) cannot be removed as this is public record data.

7.3 Verification Requirement

To prevent unauthorized removals and protect legitimate business interests, we require verification of your association with the facility before processing removal requests. This may include:

  • Proof of business ownership or authorization
  • Email from a domain matching the business
  • Government-issued business documentation

7.4 Processing Time

Once verified, contact information will be obfuscated or removed from our public index within 72 business hours.

7.5 How to Submit a Removal Request

Email: privacy@facilitycomplianceus.net

Subject Line: Data Removal Request - [Your Company Name]

Include:

  • Company name and EPA Handler ID (if applicable)
  • Specific data you wish to have removed
  • Proof of authorization

8. Information Sharing

We may share your information in the following circumstances:

  • With Service Providers: Third parties who perform services on our behalf (payment processing, analytics)
  • With Your Consent: When you explicitly authorize sharing
  • For Legal Purposes: To comply with legal obligations or protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Public record data is retained indefinitely as it is sourced from government databases.

10. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Understand how you use our services
  • Improve our services based on usage patterns
  • Deliver relevant advertising (where applicable)

You can set your browser to refuse cookies, but some features of our Service may not function properly.

12. Third-Party Links

Our platform may contain links to third-party websites, including government agencies (EPA, DOT, PHMSA). We are not responsible for the privacy practices of these external sites.

13. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

14. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of sale (we do not sell personal information).

15. International Users

Our Service is intended for users in the United States. If you access our Service from outside the U.S., you consent to the transfer of your information to the United States.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

17. Contact Us

If you have questions about this Privacy Policy, please contact us:

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